FAQ
Will there be an iOS version?
Yes, iPhone app is already in development and will be available for pre-order soon.
What is "Aggressive Margin"?
The Aggressive Margin is the total of:
- player's Winners
- minus player's Unforced Errors
- plus counterparty's Forced Errors
We can recommend the following articles to learn more:
Can I delete my account?
Yes, you can. Do the following:
- Sign out from Tennis Math using Android application.
-
Send an
account deletion request from the email you used to sign in to Tennis
Math. Within a couple of days your request will be fulfilled and we will
respond to your email with a confirmation.
Can I backup my data?
Yes, you can. To backup data into the file do the following:
-
Make sure the data is in sync with the server
- Open 'Profile'
-
Click 'Synchronize' button and ensure that all the data (matches,
players, etc.) is 'In-sync'
- Open application preferences
- In the 'Data' section click 'Export'
-
Specify location for the new backup file an click 'Save'. Please,
don't use an existing file for the backup — it may not work as
expected on some devices.
To restore the data from the backup, please do the following:
- Open application preferences
- In the 'Data' section click 'Import'
- Select the backup file to restore the data from
- Confirm current data being replaced by clicking 'Yes'
- Wait a bit till the data is restored and the application is automatically restarted
Can I change my email?
Yes, you can. Actually, you can sign in with any of your Google
emails, but each of them will be linked to a separate Tennis Math
account, and data in one account (matches, players, etc.) is not
visible to other accounts. If you are in a situation where you, for
some reason, need to transfer the data from one account to another, you
have two options:
-
Option 1 — use data backup and restore. This is the recommended
option, since it take less time and doesn't require
sending emails to confirm that you are the owner of both old and new accounts.
- Sign in to the account from which the data is to be copied
- Do the backup part as described in Can I backup my data?
- Sign out, and sign in to account to which data is to be copied
- Do the restore part as described in Can I backup my data?
-
Option 2 — request data migration. This alternative involves personalized attention
from our team and may take a few days to complete
- Sign in with the email you want to transfer the data from
- Go to 'Profile'
-
Click 'Synchronize' button and ensure that all the data
(matches, players, etc.) is 'In-sync'
- Use the 'Profile' menu to sign out
-
Sign in with the email you want to transfer your data to. A new Tennis
Math account will be created
-
Send us
account data transfer requests from both your old and new emails. We
must be sure that you are the owner of both emails.
-
After the request is processed, we respond to your new email with a
confirmation. After the sync, you'll see your data in the account
linked to the new email.
-
Your data has now been transfered and will not be available for the old
account
It's really up to you, but it would be good if you kindly let us know
if everything is in place.
What to do if my PREMIUM subscription is not recognized?
Most possibly, you have two or more Google accounts on your device, and the PREMIUM
subscription is purchased by the non-primary account. The reason of the issue is the
way how Google Play handles primary and secondary accounts. Here is a workaround to mitigate this:
- Make sure your Tennis Math data is synced with the server.
- Uninstall the Tennis Math from your device.
- In a browser on some other computer (not the device!), open this page:
https://play.google.com/store/apps/details?id=com.tennismath.ui.android
- Log in with your secondary Google account (this should be the account you used to purchase the PREMIUM subscription).
- Install Tennis Math from that browser page to your device.
- Now Tennis Math should recognize the PREMIUM subscription.
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